Recent Water Damage Posts

Steps of Water Restoration

2/3/2022 (Permalink)

Every water damage is a little different, but at SERVPRO of Putnam County, our steps to taking care of you and your property are the same. Experiencing water damage? Here are the steps we take to help get your home and business back to normal.  

Step 1 - Emergency Contact 

The restoration process begins when you call us. Our representative will guide you through the crisis and may ask several questions to help us better understand the equipment and resources. 

Step 2 - Inspection and Water Damage Assessment 

We determine the scope of your water damage at this stage. We inspect and test to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration. 

Step 3 - Water Removal / Water Extraction 

The water removal process begins almost immediately and removes the majority of the water. We use powerful pumps and vacuum units to quickly remove hundreds or thousands of gallons from your property, which helps prevent secondary water damage and mold growth. 

Step 4 - Drying and Dehumidification 

We use specialized equipment to remove the remaining water that is harder to access. Our Professionals will use room measurements, temperature, and relative humidity to determine the optimal number of air movers and dehumidifiers needed to dry your home or business. 

Step 5 - Cleaning and Sanitizing 

We clean all of the restorable items and structures damaged by the water. We are adept at cleaning contents using a number of techniques. Our professionals are trained to provide sanitizing treatments and to remove odors and deodorize your property. 

Step 6 - Restoration 

Restoration is the process of restoring your home or business to its pre-water damage condition. Restoration may involve minor repairs, such as replacing drywall and installing new carpet, or may entail major repairs, such as the reconstruction of various areas or rooms in a home or business. 

Whether a pipe bursts during the night, or the tide gets a bit too high and into your home, we are available 24/7, 365 days a year. Give us a call at (386) 328-8660, and let our trained professionals take care of your restoration needs.

Spotting Water Damage

2/2/2022 (Permalink)

Water stains on a ceiling If you spot water stains on your ceiling do not ignore them, they are a sign of a bigger problem.

How to Spot Water Damage

Sometimes, water damage can be easy to notice, while other times it’s more insidious. It’s easy to see standing water from a burst pipe, but water damage that is hidden could be doing some serious damage to your home if it is not detected and repaired in a timely manner. Here, we explain some signs of water damage, along with steps you can take to protect your property.

  • Your floor may tell the story of water intrusion. If there’s dampness in your carpet, or if your tile or wood floors are cracked, buckling, or warped, water damage could be the cause. If you notice water on your floor that returns after you clean it up, you may have seepage or a leak.
  • If you notice a musty smell, check for water. Sometimes, you can just smell the dampness. A damp, musty, or moldy smell means trouble, because it indicates the presence of excessive moisture.
  • If your home has water damage, mold can sometimes be the result. Stay vigilant for signs of mold, which can lead to secondary damage and compromise the structure of your home. Rust, too, can result in a leak if not caught early. By keeping your eyes peeled for signs of mold and rust, you can stop water damage before it becomes a major issue.
  • On the ceiling, water damage leaves telltale marks. These discolorations can also occur around the bathtub, toilet or sink, or on the walls, and they’re some of the most obvious signs of water damage. Ceiling stains should be inspected immediately because they might indicate an undetected leak in the roof or walls. While you’re at it, pay attention to the corners, especially where the walls meet the ceiling or floors. Discoloration in those areas can also indicate a leak.
  • Your walls can manifest water damage in different ways. Maybe the paint is peeling, or the drywall is cracked. If you see these signs or areas that seem swollen or soft, have a leak detection company inspect for leaks as soon as possible. A SERVPRO Technician can also take moisture readings in areas of concern and check for active leaks.
  • Sometimes, water damage may be happening outside of your line of sight. If you hear running water and you don’t have a tap turned on, it may be running somewhere it shouldn’t. If your water bill suddenly and unexpectedly goes through the roof, you probably have a hidden leak that could be causing damage.

If your home has suffered water damage, call the experts at SERVPRO of Putnam County for help. Our highly-trained restoration technicians have the experience and equipment to restore your Putnam County area property and get everything back to normal. A trusted leader in the water damage restoration industry, we’ve served our community for more than 25 years. Call us at (386) 328-8660.

SERVPRO of Putnam County is here for all types of flooding

8/4/2021 (Permalink)

SERVPRO of Putnam County specializes in water damage caused by a variety of sources. Since so much of Putnam County is on the St. Johns River, we see water damage often. A home or business can flood any time due to heavy rain in a brief period or when a storm comes in during high tide. Flooding could also occur due to the following events:

  • A blocked or failed sewer pipe
  • Heavy rain that causes surface water to pool around your home or business
  • Storm sewer backup
  • Sanitary sewer backup
  • Foundation drainage failure
  • Water supply line break
  • Hot water heater failure
  • Dishwasher leak
  • HVAC condensation line backup
  • Ice maker supply line leak
  • Washing machine leak
  • Plus many more

If flood water is not handled quickly and properly, it can jeopardize your health and safety. Plus the severe damage it causes to your home's structure.

Let our trained, certified, professional crews handle the situation safely and correctly. 

Have questions about water damage or flooding in your home or business? Call SERVPRO of Putnam County today, at 386-328-8660.

Understanding Water Damage Lingo

6/22/2021 (Permalink)

Water form sewer system backups should be considered very dangerous. The water is grossly unsanitary and may contain bacteria and viruses that could cause serious illness. Special training and equipment is necessary to safely clean this type of contamination. SERVPRO of Putnam County has the proper training and equipment to help with these biohazard situations.

With that being said there are actually three different water types when dealing with water damages.

Category 1: "Clean Water"

This is water form a clean source, such as a broken, clean water supply line or faucet. If left untreated, category 1 water can quickly degrade into category 2 or 3 depending on factors such as time, temperature, and contact with contaminants

Category 2: "Gray Water"

This water has a significant level of contamination that could cause discomfort or illness if ingested. Sources from category 2 water may include washing machine overflow, toilet overflow with some urine, but no feces, or dishwasher overflow.

Category 3: "Black Water"

This water is grossly contaminated and could cause severe illness or death if ingested, and any contact should be avoided. Sources for category 3 water could include water from rivers or streams, water from beyond the toilet trap, water from toilet bowl with feces, or standing water that had begun to support microbial growth.

SERVPRO of Putnam County will inspect the contaminated water to determine the type of water and then plan the appropriate response to safely restore your home or business.

Common Causes of Water Damage

8/22/2018 (Permalink)

SERVPRO of Putnam County doing our best to get a local elementary school's library back to the kids after a water damage.

Here at SERVPRO of Putnam County we get asked all the time what the most common cause of the water damages we go to. There are actually quite a few answers to this question.

Clogged HVAC Condensate Line

You normally only worry about your HVAC system when it stops heating or cooling. But did you know that your HVAC system can actually flood you entire home? As the unit pulls the moisture out of the home all that moisture has to go somewhere. That somewhere is normally outside the home via the condensate line. If that line is not cleaned out periodically it can and will slowly clog up. Instead of the moisture going out of the house, it will spill out of the drain pan and onto the floor. 

Household Appliances

Hot water heaters, ice maker supply lines, toilet supply lines, and dishwashers are just some of the appliances around your home that can fail at some point. The water will keep running to most of these until you shut the water off, so if you are going out of town it is always a good idea to shut the water off to your home.

Plumbing Issues

Toilet flappers failing is another big one. This will cause the toilet to fill with water constantly. Once your septic tank is full from all the water, the water has only one place to go. Into your home!

Sewer backups are also more common that you would think. This type of water damage can pose a serious health risk and require a professional to clean it up properly.

Roof Leaks

Roof leaks can caused by an aging roof, storm damage, or even a roofer who is doing work and failed to dry the roof in properly. However it happens sometimes by the time you discover you have a roof leak it has already been going on for some time. If not dealt with in a timely manner a leaky roof can cause your ceiling to fall and harm the structural integrity of your attic space.

No matter what the cause of your water damage is SERVPRO of Putnam County is here to help you! Call us 24 hours a day at 386-328-8660, and we will be there to help you in your time of need!

24 Hour Emergency Water Damage Service

5/5/2016 (Permalink)

SERVPRO of Putnam County is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help.
Call Today - (386) 328-8660

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Putnam County has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Putnam County

SERVPRO of Putnam County specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.