Why SERVPRO?

2/3/2022 (Permalink)

When the pipe bursts, the house is damaged by fire, or mold is present in your home, who do you call? For most people, it’s their insurance agent. Your next call should be to SERVPRO of Putnam County. 

We create and maintain relationships with insurance providers at both the national level and in the Putnam County area. As an insurance preferred service provider, we are focused on restoring your home or business "Like it never even happened." We are proud to be a “one-stop” service provider, providing seamless restoration and construction services to help restore and rebuild what has been damaged. Partnering with SERVPRO for restoration and repairs also reduces the number of companies, and people, in and out of your home or business during the process.  

During a disaster, we know that time is of the essence. By creating and maintaining our relationships with major insurance providers, we are experienced in what each insurance company requires during the restoration and reconstruction process, so we can get the necessary approvals quickly and get started right away, eliminating costly delays. 

When disaster strikes, call (386) 328-8660 because we are here to Help! 

Process of a Water Damage

2/2/2022 (Permalink)

A lot of people may only have one major water loss in their lifetime. We have a proven process that will make it easy for all of our clients, both commercial and residential.

1. First hour: Within one hour of notification we will call and arrange for service. Help is on the way!
2. The fourth hour: Within four hours of notification we will be on-site starting the mitigation process. With a quick response, it will save money and reduce the amount of damage done. 
3. Detailed explanation: A SERVPRO of Putnam county technician will explain the step-by-step process and the approximate time that it will take.
4. Pre-testing: This happens as we work from the source of the damage outward, pre-testing for the ability to restore.
5. The Eighth hour: Within eight hours we will have a full scope of service and communicate this to all materially interested parties.   
6. Cleaning & Restoration: We will work diligently to restore and get your property back to a preloss condition and taken care of correctly the first time.
7. Final walk-through: Once all work is complete we will walk through with you to make sure you are satisfied

Water Damage Detection Equipment

2/2/2022 (Permalink)

SERVPRO of Putnam County knows the biggest difference we can make is in our equipment. It is measurable and reduces the loss on a claim report. The right tools do make a big difference, but it also helps when the SERVPRO of Putnam County's trained professionals are on the job fast with the right knowledge to properly dry and save your assets.

It starts with psychrometrics, Which is the study of air and its properties. The properties of air include temperature, humidity, vapor pressure, and dew point.  

We can measure these through:

• Moisture meters are used to determine the actual moisture in the contents of the materials that may be wet.
• Moisture sensors are able to detect moisture in carpets, walls, and baseboards.
• Thermohygrometers measure both the temperature and relative humidity. 

Once all of this data is collected, the SERVPRO of Putnam County's technician will be able to determine the humidity, dew point, and vapor pressure. That will enhance the direction and equipment used to start the drying process.

SERVPRO of Putnam County is here to help 24 hours a day

8/3/2021 (Permalink)

SERVPRO of Putnam County is available 24 hours a day for water emergencies, no matter how large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can increase the severity of damage done by the water.

We answer the phone no matter the time of day

Call today- 386-328-8660

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Putnam County has the specific water damage training and experience to help you through this time. We specialize in water damage restoration, in fact, it is the cornerstone of our business.

What to expect

When you call, we will ask several questions regarding you water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO professionals may be needed.

Questions to expect from a SERVPRO representative:

• Your name and contact information
• Your insurance information
• Address of the water damage
• Date the water damage occurred 
• Cause, if known, of water damage
• Number of rooms affected

About SERVPRO of Putnam County

SERVPRO of Putnam County specialize in the cleanup and restoration of residential and commercial property after a fire, smoke, or water damage. Our staff is highly trained in property damage restoration. From initial and ongoing training from SERVPRO corporate to IICRC certification. You can rest assured that our staff is equipped with the proper knowledge to restore you property.